I attended a communications workshop recently in which the facilitator* quite
confidently emphasized ,,、these statistics. I was, to put it indelicately, dumbfounded*.
I challenged her by asking,“Do you mean that if I stood in front of this class and spoke
in Chinese, as long as my body language and tone of voice were consistent with my
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message, you would all understand me??” She used all the communication skills at her
command to virtually slap me down. She supported her claims by quoting the research
done by the eminent psychology professor Albert Mehrabian.
