Question

じょーじ

36,37,38の答えが分かりません。
どなたか教えていただけませんか？

asked strange questions so that the answers would sound funny and make them smile.
that answer was true or not. Later in the interview, the volunteers were deliberately
In the study, the scientists conducted interviews with volunteers. The volunteers
recent study by scientists at the University of Portsmouth has shown that people can
When people communicate face to face, they do not just communicate by speaking
language. There are other factors involved, such as gestures. If the person you are
tell if a speaker is smiling or not even without seeing their face but just by listening
were asked to answer all questions with “I do in the summer,” regardless of whether
talking to frowns, you know that he or she is unhappy. Whena person laughs during a
conversation, you can tell that that person thought something was funny. However, a
The interviews were videotaped with the purpose of gathering samples of different
C
35)
Smiling from Ear to Ear
to their voice.
of smiles. The scientists then analyzed the smiles.
types
According to the scientists, there are as many as 50 different kinds of smiles. T he
researchers then had different group of volunteers listen to the audio portion of the
recordings. This group of volunteers could tell what kind of smile the speaker had on
his or her face by just hearing their voice. This indicated to the scientists that the voice
has characteristics that communicate feelings and that people can interpret them.
Another study also suggests that customer satisfaction is closely related to
friendliness. As we all know, the best way to show friendliness is to smile.
Researchers think that using the smiling voices in products or services effectively,
Such as answering systems and computer programs, can contribute to better customer
service. This can also be applied to hiring and training staff. Since people can tell ifa
smile is real or not by a person's facial expression, and it has been proven that people,
for example, customers can tell if a staff member's smile is real or not just by listening,
then smiling not only from the bottom of your heart, but with your voice may be a
g0od way to improve business.

3rd
nteers strange questions on purposc?
laugh out loud.
To make them smile while they are answering
day
1 be used by trainers to tell which staffis telling the truth.
That each voice has a feature that tells who said the phrasc.
To hide the correct answer.
That people can hear smiles in other people's voices.
That there were actually more types of laughs than expected.
3
4h
To have them deliberately answer with lics.
day
4
5m
What did researchers find out from the experiment!
(36)
day
1
6thm
2
das
3
ト
That smiles are the best way of expressing feeling..
4
de
Voices with smiles can
(37)
2 be used for customer service purposes.
3
ntake messages given by answering machines sound like human beings.
4
make people who listen to them sell products or services more
effectively.
Which of the following is true?
(38)
1
Researchers think that some people cannot interpret smiles.
2 The experiment was performed on 50 volunteers.
3 Smiling can be recognized through sound as well as through sight.
4 People need to see the face of a person to know if they are sad.