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Telephone skills interactive worksheet
Instruction: Fill in the blanks of the telephone conversation
with the correct and suitable answer.
got
James
good morning
calling
speak
regarding
speaking
hold on
through
may
Receptionist
(1)
this is NUNU Sdn Bhd. Shasha
(2).
How
_(3)____I help yoน?
Client
: Hello. This is Hannah here.
(4).
from
Prime Dot. I'd like to
(5).
to Mr James,
please.
: Certainly. Please
_(7).
Receptionist
(6).
"l put you
to him.
Ring ring ring
*
Receptionist : Hello, Mr James. I've_(8).
Dot for you. I"ll put her through.
Hannah from Prime
Mr James
: Hello.
(9).
speaking.
Client
: Good morning Mr James. Hannah here. Calling
_(10),
the metal deliveries.
Mr James
: Oh yeah.
