Question

げすと

この長文の解答を教えてほしいです！
自分の解答に自信がないのでよろしくお願いします

Questions 4-7 refer to the following letter.
January 10
Ms. Erin Murphy
Customer Service Department
Westcoast Airlines Major Miles Program
345 Brook Street
Dallas, TX 75218
sending y
you my
Dear Ms. Murphy,
6.
itinerary and ticket number for my recent roundtrip flight from JFK International Airport to
As per your request (during our telephone conversation on January 8, I am s
business class with a Major Miles Gold Class voucher and should therefore be eligible for
Los Angeles International Airport last December. Please note that my ticket was upgraded to
full business class mileage credit.
1
my
mileage credi
I am a Gold member in the Major Miles program and have been a Westcoast customer for
over 15 years. I must that voucher pla
genuinely confusing. I fail to understand why the burden of proof for
rests with me. Shouldn't this information be on your ticketing computer?
Wnb
This was my itinerary.
Departed JFK, December 22 at 10:20 for LAX
Returned to JFK from LAX on December 29 at 16:40
My ticket number was #YB42565697.
My seat number was 14B.
My Major Miles number is # 04356721 (Gold Card).
I sincerely hope that this issue will be resolved quickly as I am counting on my miles earned
during this trip to upgrade my hotel room next May.
Thank you very
much for your attention in this matter.
Sincerely Yours,
arred Watkins
rrod Watkins
ection II
読解
4.
5.
Wh
(A)
(B)
(C
(D
W
(A
(
C

What does Ms. Murphy do?
4.
(A) She makes airline reservations.
(B) She deals with unhappy customers.
new tickets.
(C) She issues
She upgrades people to business class.
What is the purpose of this letter?
5.
(A) To upgrade his ticket to business class
(B) To buy a flight upgrade coupon
(C) To complain about his seat reservation
(D) To receive more mileage credits
マイル
利益、有用性
6. How does Mr. Watkins feel about the new frequent flier program rules?
(A) He would like them to be simpler.
(B) He believes they are unfair.
(C) He finds them to be convenient.
(D) He hopes that they will benefit Gold Card members more.
Which of the following
NOT mentioned in the letter?
(A) His ticket number
(B) His frequent flier level
(C) His credit card number
(D) His flight information